Experience
BizRookie.com: Software Technical Consultants and Internet Specialists
Some of our creative projects for businesses and developers
Major Privacy Software Developer
- Technical support in providing assistance with computer software manufactured by the company.
- Assisting the end user to solve specific problems with any of the software programs via emails or inbound telephone inquiries.
- Review and inspection of all daily on site purchases for fraud or misuse.
- Daily monitoring of all sold applications for misuse or other abuse of the software license.
- Updating current "standard answers" for technical support email responses.
- Research and implementation of new "standard answers" into the tech support site page for use by other tech support personnel.
- Answering inbound calls/emails from clients needing assistance with system features, customizations, setup, billing, etc.
- A solid understanding of our clients software and services at a very detailed level
- Resolve service problems by clarifying the customer's questions and/or explaining how their software system works.
- Determining the cause of an issue if there is one and helping the client fix it; following up to ensure resolution.
- Accomplishing related tasks as needed
E-commerce Website Creation and Management
- Developed the initial conception and final work up of an ecommerce site
- Project included extensive ecommerce research and the installation and re-coding of the site’s main splash page & shopping cart
- Developed “live help” customer service program & customer help forum (bulletin board) blog help and announcement program
- Coordinated with an Australian web graphic artist for final artistic creations
- Provided advice and recommendations for search engine optimization (SEO)
Creation and Supervison of Virtual Telemarketing Department
- Marketing Department a virtual component of the company. - All supervised telemarketers were independent contractors working from their residences and utilized various web based programs.
- Set up, implementation, maintenance and updating of “Ring Central”, a virtual PBX phone operation combining operations
- Trained subordinates on use of the virtual phone system.
- Creation, set up, implementation, maintenance and updating of the company web site
- Created audio and web based training tools for hired telemarketers.
- Set up and secured calling data from various private resources commercially offering this material
- Establishing list criteria and parameters, collecting the data from the site, downloading it and then managing the data via a distribution process directly to the telemarketers or uploading to a virtual predicted dialer program.
- Set up, implementation, maintenance and updating a web hosted virtual predictive dialer program (xSELLerator).
- Maintaining and uploading data based (calling lists)
- Training telemarketers on the use of the program
- Compiling and issuing a variety of software and telemarketing reports - Audio monitoring of telemarketers and corrective training.
